Adult Volunteer Program at Medical City Plano

Medical City Plano volunteers are respected members of the health care team. Whether they are escorting patients to their destination, providing clerical assistance or serving as a family liaison in the emergency room, their support is an essential ingredient in delivering the highest quality health care available in Collin County. We invite you to join our diverse team of energetic, dedicated and compassionate volunteers.

Volunteer Service Areas include:

  • Greeters & Guides
  • Information Desk
  • Critical Care Waiting Room
  • Patient / Family Liaison in Emergency Room
  • Patient Floor Assistants
  • Flower and Mail Couriers
  • Surgery Waiting Room
  • Chaplain Services
  • Clerical Support

Volunteers typically work a regularly scheduled 4-hour daytime shift once a week (Monday - Friday). Evening and late afternoon assignments as well as weekend assignments are available on a limited basis in specific assignment areas.

Volunteer Application Process

Volunteer applicants must complete a Volunteer Application:

Volunteer Application

After your application has been processed you may be invited to interview in our office. Please note: interviews are based upon the applicant’s availability and interest as well as current openings.

Volunteer Requirements:

Commitment: Due to the resources and time invested in volunteer training, we require a minimum commitment of one 4 hour shift per week for a minimum of 6 months. There are no exceptions.

Age: Must be 18 years of age or older.

Background Check: All prospective volunteers must be willing to complete a background check. Requirements for the background check are: driver’s license number, social security number as well as current and former address(s).

Health Screening: New volunteers must complete a tuberculosis (TB) skin test (this is completed at our facility at no charge to the volunteer, unless guidelines are not followed). New volunteers need to provide a current list of immunizations. Volunteers are also required to have the annual flu vaccine which is offered at our facility, as supplies allow, at no charge to the volunteer. Flu clinics are held in October.

New Volunteer Orientation: All new volunteers must attend a new volunteer orientation session which is typically held in the evening once a month in a classroom environment and takes 3 – 3 ½ hours. Volunteers will also receive training respective to the area they will be volunteering in.

Uniform: A blue volunteer jacket is provided by the facility. Volunteers must provide their own khaki pants and white shirt.

If you should have any questions, please call (972) 519-1272 or e-mail Billie O'Brien, Manager Volunteers & Guest Services, at billie.obrien@medicalcityhealth.com.