We are committed to providing you with quality healthcare and the finest possible billing services. Our Business Office is known as HCA Patient Account Services and is located at 10030 MacArthur Blvd. Suite 200, Irving, TX 75063. You may direct all billing questions to (866) 656-8776 between the hours of 8:00am - 5:30pm, Monday - Friday, fax us at (800) 561-1743 or email us at CustomerService@Parallon.com. For general questions, please see our HCA Patient Account Services Patient Reference Guide and Frequently Asked Questions document.
Medical City Plano will file with your primary and secondary health insurances. If you are a member of a managed care plan, please check with our office prior to scheduling an appointment to ensure participation with your health plan. In the event that you are without insurance, or your insurance excludes certain services, payment is expected at the time of service. Please inform our office of any changes in your health insurance coverage. You can pay or view your bill online.
You may find the following phone numbers helpful as you research your bill:
- QMACS - (800) 540-0429
- Texas Radiology - (972) 867-7862
- Ameripath North Texas - (800) 890-6220
- MD Billing - (972) 644-8577
Please Note: As you are aware, general Internet e-mail is inherently not secure. We are currently in the process of enhancing this e-mail service and recommend that items considered confidential or private in nature not be communicated through e-mail at this time (i.e., Social Security Numbers, Diagnosis Information, Credit Card Numbers, etc.). When conveying confidential or private information, please contact the Business Office directly at the phone number listed on your statement.
**All payment and account information obtained in other areas of our web site is encrypted or encoded securing the information so it can only be read by the intended recipients.**